1. Introduction
HYM Wolo Sdn Bhd, together with its subsidiaries, affiliates, related and associated companies (collectively “WOLO.my” and any reference to “we”, “us” or “our” shall include any member of WOLO Kuala Lumpur and Gold3 Boutique Hotel) respects and is committed to the protection of your Personal Data and your privacy. We never share any information with any third party or individual outside our company without your approval. Our policy is in accordance with the Personal Data Protection Act 2010 of Malaysia. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.
2. Types of Personal Data We Collect
“Personal Data” means information about you, from which you are identifiable. The information that you provide to us (including where applicable sensitive personal data) you provide directly to us. This includes:
- Your full name, gender, address, email address, contact information, date and place of birth, nationality, passport, banking information and visa information other government-issued identification data
- Guest stay information, including the hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, your service preferences, language preferences, telephone numbers dialled, faxes, telephone and other messages received;
- Your credit card, mobile payment and other payment details;
- Your membership information, account details, profile, password details or travel partner programme affiliation;
- Any information necessary to fulfil special requests (for example, leisure, travel and guest preferences); Important dates, such as birthdays, anniversaries and special occasions
- Prior guest stays or interactions, goods and services purchased, special service and amenity requests
- Social media account ID, profile photo and other data publicly available, or data made available by linking your social media and loyalty accounts
- Your reviews, feedback and opinions about our hotels, resorts, programmes and services;
- Any other personal data you choose to provide to us.
3. Source of Personal Data
WOLO.my collect your Personal Data directly, or indirectly through our authorised agents and representatives such as travel agents, your legal representatives, credit reference agencies, in connection with any transaction, arrangements and/or enquiries made with WOLO Kuala Lumpur or Gold3 Boutique Hotel including when you send us completed enquiry, application and/or registration forms via various means, including online and physical hardcopies at public venues or in our premises. Your personal data may also be collected from cookies through the use of our website.
4. How we use your personal data
We use Personal Data and Other Data to provide you with Services, we will request that you provide Personal Data or Other Data to us directly to develop new offerings and to protect our guests as detailed below. We may not be able to provide the requested Services, if you do not provide the data that we request, or prohibit us from collecting such data,
We will use Personal Data and Other Data for our legitimate business interests, including the following:
- Provide the services you request. We use Personal Data and Other Data to provide services you request, including:
- To process, confirm for hotel arrangements and our goods and services, and in person check in and check out;
- To complete your reservation and stay, for example, to process your payment, ensure that your room is available and provide you with related customer service
- To support our electronic receipt program. When you provide an email address in making a reservation, we use that email address to send you a copy of your bill. You can opt out of receiving your bill via email and instead receive a paper copy by contacting the front desk
- To provide for the safety and security of guests
- To maintain financial records, assessing or verifying credit and facilitating payments of any amount
- To establish and maintain a common database of customers or processing of data as an outsourced entity both within and outside Malaysia;
- To send you marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys
- To conduct market analysis, market research, customer satisfaction and quality assurance surveys to improve our hotels, resorts and services; and
- For purposes associated with the detection or prevention of crime and/or fraud;
We will use Personal Data and Other Data to manage our contractual relationship with you
- Personalize the Services according to your Personal Preferences. We use Personal Data and Other Data to personalize our Services and improve your experiences,
- Customize your experience & offers according to your Personal Preferences
We will use Personal Data and Other Data in this way with your consent, to manage our contractual relationship with you
- Marketing and Promotional Purposes. We use Personal Data and Other Data to send you updates and news on the latest WOLO Kuala Lumpur & Gold3 Boutique Hotel services, promotions; contest; and events which may be of interest to you, by way of post, and/or email. You may opt out from receiving such marketing or promotional material at any time for free, by utilising the “unsubscribe” option.
- administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by WOLO Kuala Lumpur or Gold3 Boutique Hotel or its third-party partners
5. Disclosures of Your Personal Data
Your Personal Data may be transferred, accessed or disclosed within WOLO.my for the purposes of processing your reservation for your purchase and staying at a WOLO Kuala Lumpur or Gold3 Boutique Hotel property and/or your receipt of products and services. WOLO.my may engage with third-party payment processors, payment service providers, IT and marketing support service providers, travel agents, employer and other consultants, vendors and service providers who need access to such information to carry out work or provide services on our behalf or who help us to provide the Site to you.
WOLO.my may also engage with any law enforcement, courts, Government or regulatory bodies (in whatever jurisdiction), to comply with statutory and government requirement. Your Personal Data may also be shared in connection with a corporate transaction, such as the sale of a subsidiary or a division, merger, consolidation, or asset sale.
6. Links to Third-Party Websites
WOLO.my may contain links to third party websites. We are not responsible for the collection, use, maintenance, sharing, or disclosure of data by such websites.
7. Retention of Personal Data
We will retain your Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. In any event, we do not retain your personal data for longer than seven (7) years, subject to local laws and regulations.
8. Children and Minors
Except where required by local laws, WOLO.my does not knowingly collect personal data from minors. If you are a minor, you may only use our Site and services with the permission of your parent or guardian.
9. Right to Access & Correct Personal Data
You have the right to access and correct your personal data held by us (subject to any exceptions under applicable laws). You may also withdraw your consent to receiving direct marketing communications, or more generally to our processing of your personal data, at any time, and you may in certain circumstances ask us to delete your personal data. To make these requests, or if you have any questions or complaints about how we handle your personal data, or would like us to update the data we maintain about you and your preferences, please send a written request to: reservation@wolohotel.com.my or live Chat at m.me/wolokualalumpur
10. Cookies
To enhance your experience on our web site, some of our web pages may use “cookies.” Cookies are text files that we place in your computer’s browser to store your preferences. However, once you choose to furnish the site with your personally identifiable information, this information may be linked to the data stored in the cookies. We use cookies to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our site.
You may occasionally receive cookies from unaffiliated companies or organizations to the extent they place advertising on our Site or are linked to the Site. These third-party cookies may collect information about you when you “click” on their advertising or content or link. This practice is standard in the Internet industry. Because of the way in which the Internet operates, we cannot control collection of this information by these third parties, and these cookies are not subject to this Privacy Policy.
11. Miscellaneous
This Policy is governed by and shall be construed in accordance with the laws of Malaysia. This Policy is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Privacy Policy, the English version shall prevail.
12. Security
While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.
13. Cancellation & Refund Policy
Please take note that any cancellation and refund are not allowed.
14. Changes to This Privacy
We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the WOLO.my will be subject to the revised Privacy Policy.
